Frequently Asked Questions
Find quick answers about sign up, children & classes, calendar syncing, privacy, billing, and more.
How do I sign up? Account
Click the “Get Started” button on the homepage, fill in your details, and authorize access to your Google Calendar.
Do I need a Google account? Account
Yes. We connect to your Google Calendar securely using OAuth2 (no passwords stored).
Can I add more than one child? Children
Yes. Add multiple children and link each to their class in Update Account.
How do I update class when they move up a year? Children
Open Update Account, select the child, and edit their class/year group. Save to apply.
What if siblings are in different schools? Children
Connect multiple school email sources; events are tagged to the correct child.
Can I filter events by child? Calendar
Yes. Use filters on the Parent Dashboard to view events per child or class.
Do events sync automatically? Calendar
Yes. We regularly scan for new school emails and add/update events—no manual refresh needed.
Which school emails are picked up? Email
Structured emails from platforms and school office emails containing dates & details.
Do I need to forward emails to a special address? Email
No. As long as the messages arrive in your Gmail inbox, we can process them.
What about emails with multiple dates—what happens? Email
We extract each date and create separate calendar events.
Is my data secure? Security
Yes. We use Google OAuth2 and follow CASA Tier-2 / GDPR best practices. We never store your Google password.
Do you store my emails? Security
No permanent storage of email bodies; we only save the event details needed for your dashboard.
Can I delete my account and data? Security
Yes—use Update Account → Delete Account. We’ll remove associated data.
Is there a free version? Billing
Yes—until January 2026. After that, the current plan becomes a paid subscription.
I don’t see any events—what should I do? Help
Check your Gmail spam folder and that school emails reach your inbox. If issues persist, contact support@syncschoolevents.com.
What if I change my email address? Help
Update your login email in Update Account, and ensure the school sends to your new address.
Who do I contact for help? Help
Email support@syncschoolevents.com and we’ll get back to you.