Frequently Asked Questions

Click the ”Get Started” button on the homepage, fill in your details, and authorize access to your Google, Microsoft, or Hotmail calendar.

We connect to the parent's email account that receives school and club emails. Supported providers are Google (Gmail), Microsoft (Outlook), Hotmail, and MSN. We connect securely using OAuth2 — no passwords are ever stored.

The Parent Dashboard displays all school events extracted from your emails in one clear view. You can see upcoming events, filter by child or class, and get a quick summary of what's coming up — without having to dig through your inbox.

The extraction happens directly inside your own email account — the one that receives emails from the school or club. This can be a Google (Gmail), Microsoft (Outlook), Hotmail, or MSN account. We scan that inbox, extract the event details (dates, times, descriptions), and display them on your Parent Dashboard. The same events are also added to your calendar automatically.

No — Sync School Events handles school events and club events. Whether it's a football match, dance class, drama club, or a parents' evening, if the details arrive in your inbox we'll extract them and display them on your dashboard. It's a curated ecosystem designed to give parents one place to manage everything for their children.

Yes. As long as the club or activity sends event emails to your Gmail, Outlook, or Hotmail inbox, we'll pick them up automatically — exactly the same way we handle school emails. All events appear together on your Parent Dashboard and in your calendar.

Yes. Add multiple children and link each to their class in Update Account. Each child's events are displayed separately on the dashboard.

Yes — this is called Family Access. As the main account holder, go to Update Account and add the person's email address. They will receive an invitation email and can create their own read-only account so they can see all the same events on the dashboard. It's a great way to keep a partner, grandparent, or carer in the loop without them needing to manage anything.

Open Update Account, select the child, and edit their class/year group. Save to apply.

Connect multiple school email sources; events are tagged to the correct child.

Yes. The Parent Dashboard lets you filter extracted events by child or class, so you instantly see what's relevant to each of your children.

Yes. We regularly scan for new school emails, extract the event details, and update both your Parent Dashboard and your calendar automatically — no manual refresh needed.

Any email in your inbox containing event details — including school emails (newsletters, letters, platform notifications) and club or activity emails (football, dance, drama, and more). If it has a date and details, we'll extract it.

No. We connect directly to your email account — the one that receives school and club emails. As long as those emails land in your Gmail, Outlook, Hotmail, or MSN inbox, we process them automatically. No forwarding required.

We extract each date and create separate calendar events.

Yes. We use OAuth2 for Google, Microsoft, and Hotmail and follow CASA Tier-2 / GDPR best practices. We never store your password.

No permanent storage of email bodies; we only save the event details needed for your dashboard.

Yes. Sign in, open Update Account, then use the Delete Account link at the bottom of the page. Limited billing or security records may be retained where required.

There is a 30-day free trial when you sign up. After that, plans are £7/month or £80/year.

Check your Gmail, Outlook, or Hotmail spam folder and confirm school emails are reaching your inbox. If issues persist, contact support@syncschoolevents.com.

Update your login email in Update Account, and ensure the school sends to your new address.

Email support@syncschoolevents.com and we’ll get back to you.